Articles tagged "Operations"

7 articles found

Claude for Customer Service Teams

Customer service is where Claude earns its keep fastest. Not because it replaces agents, but because it makes every agent better at the parts of the job that burn them out.

PocketCTO Team

May 2, 2026

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Operations Systems Thinking

The Spreadsheet That Ate the Business

Every growing company has one: a spreadsheet that started as a quick fix and quietly became the actual operating system. Recognising the pattern is the first step to escaping it.

PocketCTO Team

Apr 25, 2026

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AI Operations

AI for Operations Teams: Scaling Output Without Scaling Headcount

Operations teams are where AI pays for itself fastest. Not because the technology is flashy, but because the work is repetitive, measurable, and expensive to do manually at scale.

PocketCTO Team

Apr 4, 2026

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Claude AI AI Strategy