This Privacy Policy governs the use of Pocket Technical Advisor ("the Tool"), developed by PocketCTO ("we", "us", "our") for technical and IT solutions advisory. The Tool integrates with OpenAI's API, ClickUp, and Calendly to offer guidance and consultation services. It is designed to ensure compliance with the General Data Protection Regulation (GDPR) and to inform users ("you") about the management of your data.

By using the Tool, you acknowledge that any suggestions, consultations, or information provided are to be used at your own risk. PocketCTO is not responsible for any damages, errors, or outcomes resulting from the application of advice or content generated by the Tool.

Data Controller

PocketCTO is the data controller for processing personal data through the Tool. For inquiries or concerns about your data, please contact us at:

• Address: 1 Vicarage Lane, Stratford, London, England, E15 4HF
• Email: support@pocketcto.co.uk

Personal Data Processed

The Tool processes the following types of personal data:

• User identification and contact details (e.g., names, email addresses).
• Information regarding IT setup and needs provided by the user.
• Data related to consultations scheduled through ClickUp and Calendly.

Purpose of Processing

Personal data is processed for the purposes of:

• Providing tailored IT and technical solutions advice.
• Facilitating consultations and follow-ups through ClickUp and Calendly.
• Improving the Tool's functionalities and user experience.

Legal Basis for Processing

Processing of personal data is based on your consent and the legitimate interests of PocketCTO to provide and enhance IT advisory services.

Data Recipients

Personal data processed by the Tool may be shared with:

• OpenAI, ClickUp, and Calendly, following their respective privacy policies for service provision.
• Any third parties involved in the provision of IT consultation services, under confidentiality agreements.

Data Transfers

Personal data may be transferred internationally in compliance with GDPR, ensuring adequate protection measures.

Data Retention

PocketCTO is committed to the responsible management of personal data. We retain personal data related to sales and technical support for the period recommended by UK regulations, ensuring we comply with legal obligations and best practices. This period is designed to maintain the integrity of your data while supporting your ongoing needs. Once this period expires, your data will be securely deleted or anonymized. For more detailed information about our data retention policies and specific retention periods, please reach out to our support team.

Your Rights

Under GDPR, you have rights to access, correct, delete your data, restrict processing, object to processing, and data portability. For any requests, contact us at the provided details.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices. Significant changes will be communicated to you.

Contact Points

For any inquiries, requests regarding your personal data, or exercising your GDPR rights, please contact us through the following designated contact points. We are committed to addressing your concerns promptly and efficiently.

• Email: support@pocketcto.co.uk
• Postal Address: 1 Vicarage Lane, Stratford, London, England, E15 4HF

We encourage you to use these contact points for any questions or requests related to your privacy and personal data.

Notifications and Communications

PocketCTO values open and transparent communication with our users. Significant updates to our privacy policy or practices will be communicated through email notifications, provided you have established a connection with our company. Please ensure your contact information is current to receive these updates. As our services integrate with OpenAI, we respect privacy and confidentiality; however, OpenAI does not provide us with user identification, limiting our ability to communicate changes directly unless a connection through our Tool is established. We encourage users to regularly review our privacy policy on our website for any updates.

Automated Decision-Making

PocketCTO utilizes a variety of tools and technologies, including automated decision-making systems, to provide personalized advice and solutions. These systems analyze your data to offer tailored guidance. However, it's important to note that automated decision-making is one possible solution among many. Your unique situation may require expert advice, and it remains your responsibility to recognize when human intervention is necessary. We ensure transparency in how these systems operate and the significance of their outcomes. If you have concerns or wish to understand more about this process, please contact us.

Effective Date: This policy is effective as of  February 11, 2024.