Privacy Policy for Pocket Technical Advisor by PocketCTO

This Privacy Policy governs the use of Pocket Technical Advisor ("the Tool"), developed by PocketCTO ("we", "us", "our") for technical and IT solutions advisory. The Tool integrates with OpenAI's API, ClickUp, and Calendly to offer guidance and consultation services. It is designed to ensure compliance with the General Data Protection Regulation (GDPR) and to inform users ("you") about the management of your data.

By using the Tool, you acknowledge that any suggestions, consultations, or information provided are to be used at your own risk. PocketCTO is not responsible for any damages, errors, or outcomes resulting from the application of advice or content generated by the Tool.

Data Controller

PocketCTO is the data controller for processing personal data through the Tool. For inquiries or concerns about your data, please contact us at:

  • Address: 1 Vicarage Lane, Stratford, London, England, E15 4HF
  • Email: support@pocketcto.co.uk

Personal Data Processed

The Tool processes the following types of personal data:

  • User identification and contact details (e.g., names, email addresses).
  • Information regarding IT setup and needs provided by the user.
  • Data related to consultations scheduled through ClickUp and Calendly.

Purpose of Processing

Personal data is processed for the purposes of:

  • Providing tailored IT and technical solutions advice.
  • Facilitating consultations and follow-ups through ClickUp and Calendly.
  • Improving the Tool's functionalities and user experience.

Legal Basis for Processing

Processing of personal data is based on your consent and the legitimate interests of PocketCTO to provide and enhance IT advisory services.

Data Recipients

Personal data processed by the Tool may be shared with:

  • OpenAI, ClickUp, and Calendly, following their respective privacy policies for service provision.
  • Any third parties involved in the provision of IT consultation services, under confidentiality agreements.

Data Transfers

Personal data may be transferred internationally in compliance with GDPR, ensuring adequate protection measures.

Data Retention

PocketCTO is committed to the responsible management of personal data. We retain personal data related to sales and technical support for the period recommended by UK regulations, ensuring we comply with legal obligations and best practices. This period is designed to maintain the integrity of your data while supporting your ongoing needs. Once this period expires, your data will be securely deleted or anonymized. For more detailed information about our data retention policies and specific retention periods, please reach out to our support team.

Your Rights

Under GDPR, you have rights to access, correct, delete your data, restrict processing, object to processing, and data portability. For any requests, contact us at the provided details.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices. Significant changes will be communicated to you.

Contact Points

For any inquiries, requests regarding your personal data, or exercising your GDPR rights, please contact us through the following designated contact points. We are committed to addressing your concerns promptly and efficiently.

  • Email: support@pocketcto.co.uk
  • Postal Address: 1 Vicarage Lane, Stratford, London, England, E15 4HF

We encourage you to use these contact points for any questions or requests related to your privacy and personal data.

Notifications and Communications

PocketCTO values open and transparent communication with our users. Significant updates to our privacy policy or practices will be communicated through email notifications, provided you have established a connection with our company. Please ensure your contact information is current to receive these updates. As our services integrate with OpenAI, we respect privacy and confidentiality; however, OpenAI does not provide us with user identification, limiting our ability to communicate changes directly unless a connection through our Tool is established. We encourage users to regularly review our privacy policy on our website for any updates.

Automated Decision-Making

PocketCTO utilizes a variety of tools and technologies, including automated decision-making systems, to provide personalized advice and solutions. These systems analyze your data to offer tailored guidance. However, it's important to note that automated decision-making is one possible solution among many. Your unique situation may require expert advice, and it remains your responsibility to recognize when human intervention is necessary. We ensure transparency in how these systems operate and the significance of their outcomes. If you have concerns or wish to understand more about this process, please contact us.

Effective Date: This policy is effective as of  February 11, 2024.

Frequently asked questions

If you have additional questions about implementing AI in your business, book a free AI strategy call.

    • How can PocketCTO help my UK small business with AI?

      We provide tailored AI consulting services specifically designed for UK SMEs. We help you identify opportunities where AI can reduce costs, increase productivity, and drive growth - all within a budget that makes sense for your business.

    • Do I need technical expertise to work with you?

      Not at all. We specialize in translating complex AI concepts into clear, actionable strategies that anyone can understand. Our job is to handle the technical complexities so you can focus on running your business.

    • What AI solutions do you typically implement for SMEs?

      We focus on practical AI applications with quick ROI such as automation of repetitive tasks, customer service chatbots, data analysis tools, intelligent document processing, and personalized marketing solutions. Every recommendation is tailored to your specific business needs.

    • How much does it cost to implement AI in my business?

      Implementation costs vary based on your specific needs and goals. We prioritize solutions with strong ROI and can work with various budget levels. Many SMEs see significant returns within 3-6 months. Book a free strategy call to get a custom assessment.

    • What's included in the free AI Readiness Assessment?

      Our AI Readiness Assessment evaluates your current operations, identifies opportunities for AI implementation, estimates potential ROI, and outlines a recommended implementation roadmap. It's a comprehensive starting point for your AI journey.

    • How long does AI implementation typically take?

      The timeline varies depending on the complexity of the solution and your business readiness. Simple implementations can be completed in weeks, while more comprehensive transformations may take 2-3 months. We'll provide clear timelines during your consultation.

    • Will AI replace my employees?

      The goal of our AI implementations is not to replace staff but to enhance their capabilities and free them from repetitive tasks. This allows your team to focus on higher-value activities that require human creativity, emotional intelligence, and strategic thinking.

    • Is my business too small for AI?

      No business is too small for AI. We specialize in finding right-sized solutions specifically for UK SMEs. Modern AI tools are increasingly accessible and scalable, making them suitable for businesses of all sizes, including micro-businesses and startups.

    • How do I get started with PocketCTO?

      The best way to get started is to book a free AI strategy call where we'll discuss your business challenges and opportunities. Alternatively, you can download our AI Readiness Assessment to begin evaluating your business's AI potential.